Help Center Facebook: Facebook, can sometimes be confusing especially for those that are new to Facebook, and even people that have been using Facebook for a while. This could be because of some newly added features by Facebook. However, Contacting Facebook directly for any little issue that you might be facing can be difficult, since Facebook does not accept phone calls from customers for support.
Though there are some email addresses that you can send your questions or issues, but the responses can be slow and aren’t assured. Facebook however has its own platform where you can get assistance for any little problem that you might be having.
Using fakebook’s Help Center can be the most reliable way to connect with the company to report an issue.
Supposing that you want to contact Facebook for support, you’ll have to log into your account first, then click on the little question mark at the top right corner of your screen. Click on “Report a Problem” from the sink menu that appears.
Four other clickable option will pop up, and they include:
- General Feedback
- Payment Issue
- Something Isn’t Working
- Abusive Content
When you are reporting hate speech or a problem with your account like; difficulty uploading photos, you go to the “Abusive Content”
For any hate speech or upload issue, you send your message through the “Something Isn’t Working” link.
As for the “General Feedback” link, the company already makes it clear that you won’t necessarily get you a reply, this is because they can’t review and respond to every submission, so they mainly use your feedback to improve the Facebook experience for everyone.
Facebook Help Community
When using the Facebook help community, click again on the question mark at the top right corner of any Facebook page. Click on “help center” form the drop-down menu that appears. scroll down to the bottom of the help center page and click on the “Visit Help Community” that’s located at the left of the same page.
Then you’ll be taken to a page where lots of questions have already been answered, there is a gray box that is located at the top right of the Help Community page that says “Ask a Question”, in that box you can also post your own question that needs answering.
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Contact Facebook Via Other Social Media Platforms
Another way to connect with Facebook is by reaching out to them through or mention them on another social media platform. You can send a direct message to FB via Twitter or use their @Facebook Twitter account. If the tweet that you post gets enough reaction, they will likely see it. You can also approach them via Instagram, including Facebook in a post, but unless you get a lot of love on that snap, chances are you’re better back on the Facebook Help Center.